Shipping Policy
HR enterprises ("we" and "us") operates (https://theshoefactory.co.in/) ("Website"). By placing an order through this Website, you agree to the terms below, ensuring mutual protection and clear expectations.
Our products are custom-made upon order. This means we do not hold stock and items are manufactured specifically for each order. If we are unable to fulfill your order due to unforeseen circumstances, we will contact you to discuss alternative options, including refunds.
Transit Time - Domestic shipments: 8-14 days.
Dispatch Time - Orders are custom manufactured and delivered within 8-14 business days of payment, depending on the complexity and quantity of the order. Our warehouse operates Monday-Friday during standard business hours, excluding national holidays.
Change of Delivery Address - Delivery address changes can be made any time before dispatch.
Delivery Time Exceeded - If delivery exceeds the forecasted time, please contact us for an investigation.
Tracking Notifications - Customers will receive a tracking link upon dispatch to monitor shipment progress.
Process for Parcel Damaged in Transit - We will process a replacement or repair once the courier completes their investigation.
Process for Parcel Lost in Transit - We will process a refund or replacement once the courier deems the parcel lost.
Customer Service - For customer service inquiries, please contact us at [theshoefactory60@gmail.com] or call [+91-9702560000].
